Privacy Policy

Effective date: 16 July 2026

This Privacy Policy explains how LumenUK collects, uses and safeguards your personal data when you visit our website https://lumenuk.com and when you contact us about our commercial and industrial LED lighting services.

1. Who we are

LumenUK is a company registered in England and Wales (Company No: [Company Number]). Registered office: Unit 4, Merlin Park, Airport Service Rd, Hilsea, Portsmouth PO3 5FU. You can contact us at Lumensales@lumenuk.com or by telephone on 02394 353 255.

For the purposes of UK data protection law, we are the controller of your personal data when you interact with our website or communicate with us about our services.

2. Personal data we collect

We may collect and process the following categories of personal data:

Contact and enquiry data – your name, email address, phone number, company name and any other details you provide when contacting us.
Usage and technical data – IP address, browser type, pages viewed, time on page and other information collected through cookies or analytics tools.
Project and site data – information provided by you when you enquire about lighting design, product supply or a turnkey installation, including site details, drawings and specifications.

3. How we use your data

We use personal data for the following purposes:

To respond to your enquiries and provide information about our services.
To prepare quotations, lighting designs and project proposals.
To deliver and manage projects for our clients.
To maintain our business records and comply with legal obligations.
To improve our website, services and user experience.
To send relevant updates or marketing communications (only where you have consented).

4. Legal bases for processing

We rely on the following lawful bases for processing your personal data under the UK GDPR:

Consent – when you have opted in to receive communications from us.
Contract – when processing is necessary to provide our services to you or respond to your enquiries.
Legal obligation – when we are required to process data to comply with the law.
Legitimate interests – for business purposes such as improving our website and services.

5. Cookies and analytics

Our website uses cookies to enhance your experience and help us analyse traffic. We may use tools such as Google Analytics to understand how visitors interact with our site. You can control or delete cookies through your browser settings at any time.

6. Bot protection

We use Cloudflare Turnstile to protect our website forms from spam and automated abuse. Turnstile may collect limited information about your browser and connection to verify that you are a human visitor. For more information, see the Cloudflare Privacy Policy.

7. Sharing your data

We do not sell or rent your personal data. We may share it with trusted third-party providers who help us operate our website, manage hosting or analytics, or deliver services to you. These parties only process data on our instructions and are bound by confidentiality obligations.

8. Data storage and retention

We store your data securely within the UK or EEA. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Your rights

You have the following rights under UK data protection law:

Access to your personal data and a copy of the information we hold.
Correction of inaccurate or incomplete data.
Erasure of your data where it is no longer needed or processed unlawfully.
Restriction of processing in certain circumstances.
Data portability in a structured, commonly used format.
Objection to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at Lumensales@lumenuk.com.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, please note that no method of online transmission or storage is completely secure.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. We recommend reviewing their privacy policies before providing any personal information.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date at the top of the page.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

LumenUK
Unit 4, Merlin Park, Airport Service Rd, Hilsea, Portsmouth PO3 5FU
Telephone: 02394 353 255
Email: Lumensales@lumenuk.com